Support

Trouble Shooting

My Box or Channels Not Working Properly

Simply restart your internet router, than restart your box. This will fix most of your problems.

The picture freezez and Lagging ?

A. We suggest to our clients to connect your box with ethernet cable to get better experience of our services.

B. Internet Test.
Live TV Pro run on internet and consume high bandwidth. 99% of time problem is due to your internet. Follow step to check your internet speed.
• Please check your internet speed (http://www.speedtest.net ) and should be more then 1.5 Mbps stable check 4 to 5 times.
• Most of time internet problem fixed by just switch off your modem/router for 1 minute and then restart back or reset your modem.
• If your device not getting enough speed then pleases contact your internet provider.
IF you device is connect with WIFI.

C. Need to check WIFI signal strength
Check you WIFI network strength which will show in percentage. If you have less than 99% signal strength. Please check your modem setting or get better modem.

Want to improve picture quality ?

Reduce sharpen of your TV (sony, LG, Samsung etc) setting to zero and adjust contrast and brightness may improve picture quality. To adjust setting using your TV remote. Please check HDMI Setting.

The picture is no entirely, black band appear on the sides ?

Adjust the aspect ratio of your TV ( Your TV set sony/samsung/LG etc) to 16:9 format.

Question and Answer

Can i use Livetv Pro in China Mainland ?

Yes you can. Please check your internet speed. We recommend to use Ethernet cable to get stable streaming.

How to install App ?

LiveTv Pro App store allows you access to thousands of 3rd party apps.

My remote controll not worLive properly what can i do ?

It is easy to get our mobile remote which is usable from all android phones by using same WIFI. First download Scan QR Code app from Google AppStore. Open QR Code App and scan with the code appearing on box main menu. One link will appear to your screen. Simple click on that link. Once Download will be done you can use this App as a remote.

Can i need to Factory Reset ?

LiveTv Pro Box no need to factory Reset. We using new technology when box with auto clean your box memory.so your box working smoth.

Feel free to share your experiences and suggestions in order to help us to improve our services: support@buylivetvbox.com